Tools and Functionality Issues - Having trouble with a tool or shortcut not working how it should? These articles can help you get back on track. The SketchUp articles cover errors specific to using SketchUp, including: Errors and Warnings - A list of common errors, and possible solutions, you may encounter when using SketchUp. BugSplat - A guide to BugSplat, a 3rd party application that helps us troubleshoot unrecoverable SketchUp errors and crashes. Handling Error Messages - A collection of error messages and what to do when they appear. Fixing Corrupt or Missing License Files - For users with a Classic License, this article covers what to do when encountering issues with a corrupted or missing file. SketchUp's Free Trial - What to do if you are having trouble accessing your SketchUp subscription after the free trial. Expired Subscriptions - What to do when you have an expired subscription. Troubleshooting Subscription Errors - A list of common errors, and possible solutions, related to your SketchUp subscription. When you are having trouble with a Classic License or a SketchUp subscription, the License and Subscriptions articles cover: SketchUp Checkup - Not sure what's causing errors in SketchUp? SketchUp Checkup can help you identify many hardware or software issues that may be getting in the way. Improving Graphics Performance - Various performance issues including drivers, graphics cards, and peripherals. 
Fixing Startup Problems - Startup issues including failure to launch, unexpected crashes or freezes, system clock errors.Fixing Installation Problems - Common installation issues including repairing, uninstalling, failure to run, and file errors.Our Installation and Performance articles cover: For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page.
The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. If you need support in another language or timezone, please explore our network of global SketchUp partners. Please visit our Customer Support Center for contact options. For more information see our End of Support Policy.įor support in English, our Customer Support team is here to help you Monday - Friday, from 1 a.m. Tip: SketchUp's Support Team provides support for users with a current SketchUp subscription plan or those with a Classic License using a supported version of SketchUp.
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